knowledge management- process
so i am trying to understand the impacts of knowledge management and really it comes down to the process of understanding what knowledge really is
we know that knowledge is not data or information
we do know that knowledge is something that sits in ones head until it is released like a flock of birds
we also know that knowledge sharing can save a company millions of dollars or at least a head ache of not repeating the same mistakes made by bebe when she buys her coffee from the guy in the blue hair
anyways that was a side rant
the argument i keep running across is whether capturing and discovery are the same and what the real differance is between content oriented and process oriented tasks.
for one thing it is clear that one task is about the “know what” and the other task is about the “know how”
but do you have to know how before you you know what?
does it really matter?
let us think about a cup of tea
do you have to know how to make a cup of tea before making it? at what point to we include instinct as a process?
and once we have completed a task do we capture it or discover it?
i have created a
knowledge-management pptx of some things knowledge management it does not really delve into these topics with toooo much detail but it does start to define some of the methodologies of KM and KS
i am curious to know what people think, what is the difference and what practices do you use do you capture first than discover? do you identify the process or the content first?
did the chicken or the egg come first?